Check names

Microsoft Office Outlook Web Access can match partial names typed into recipient boxes to their corresponding e-mail aliases, but only if the partial name is unique. For example, if the address list contains the aliases john and johnny, and you entered john, the name john isn't completely matched and won't be recognized. This is because both john and johnny could be matched to john.

If you try to send a message to one or more recipients who can't be matched to an e-mail alias, Outlook Web Access will display each unresolved recipient's name in red.

1. Click an unresolved name (displayed in red).
2. If you know the recipient's complete e-mail address, in the Check Names screen, type the e-mail address in E-mail, and then click Apply.
3. To move the recipient's name to a different box, under Move recipient to, click the radio button next to the name of the box.
4. If you don't know the complete e-mail address:
1. Delete the unresolved name.
2. Next to Move recipient to, select Delete this recipient from the list, and then click Apply.
3. Select one of the names Outlook Web Access has found in your organization's global address list, and then click Apply.

Tips  A maximum of 100 names will be returned for you to select from. If you don't see the intended recipient, refine the name you originally typed.

To verify a recipient's name at any time, click Check Names on the toolbar.